We are often interested in the state an arriving customer observes in a queue. If arrivals are Poisson, then the average arrival sees the system in its equilibrium state.
This may seem counterintuitive. When a customer arrives, we might expect the system to be slightly emptier in anticipation of the arrival. However, this is not the case for Poisson processes: they are uniformly distributed over time, and arrivals after time are independent of what happened before
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